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Our Services / Child & Family Well-being / Child Welfare

Child Welfare

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Supporting Families, Keeping Children Safe

Wellpoint Care Network has partnered with the Department of Children and Families’ Division of Milwaukee Child Protective Services since 2009 to ensure children are safe and families are healthy in Milwaukee County. Families who come into care with the child protective system often have faced multiple adversities, including poverty, discrimination, poor mental health, substance use disorder and violence. Wellpoint Care partners with families and other community organizations to create a framework for healing that promotes stability and uses a trauma-informed perspective. 

Case Management

Wellpoint Care provides child welfare case management services to approximately 900 families, including nearly 1,300 children annually. We work diligently to provide services that ensure children are safe, as well as that families are stable and experience well-being. 

The majority of children in our care are placed with kinship or foster families while our case managers work with their families to achieve stability by reducing or mitigating the safety factors that brought the family into care. The focus of case management in these instances is to help families achieve safety, stability and reunification. While the majority of children and families are reunified, in cases where it’s not safe to do so, Wellpoint Care works to find permanent homes for children. 

In some cases, families are able to remain unified while accessing intensive in-home safety planning services. The focus of Intensive In-Home Case Management is to keep families safe, together and home.

Family Preservation Program

Wellpoint Care’s family preservation program aims to promote well-being, strengthen family relationships and keep families together safely. Participation can help families reunify more smoothly or prevent family separations through parent skill development and education. Services include:

  • Shared parenting support using the Fostering Relationships model
  • Supervised parent/child interactions
  • Specialized in-home family interaction sessions
  • Trauma Informed Care interventions
  • Problem solving and conflict resolution
  • Transition planning
  • Family advocacy and reunification planning

Additional services may include:

  • Mentoring, support and development of parenting and home management skills
  • Coaching family interactions/short-term therapeutic visitation supervision before reunification
  • Prevention and stabilization of crises
  • School advocacy
  • Linking families to ongoing community supports

Foster & Kinship Navigation Services

Woman embracing child

Foster & Kinship Navigation Services is a voluntary program that provides licensed foster parents and relative caregivers of children in court-ordered care with a variety of services to enhance their ability to meet the children’s needs.

The primary goals of the program are to increase placement stability and to help ensure that caregivers, who are an imperative part of the team, feel supported. This clinical service is caregiver-driven and delivered through regular, face-to-face contact in the caregiver’s home.

Program goals include:

  • Provide caregivers with individualized parent training, support and coaching with a trauma-sensitive approach
  • Engage with caregivers in an empathetic and emotionally-regulated manner
  • Guide and supports caregivers’ advocacy for the educational, medical and therapeutic needs of the children in their care
  • Enhance caregivers’ ability to navigate programs and systems and become connected to community resources
  • Encourage caregivers to increase their communication and interaction with the birth family and understand their caregiver role
  • Provide the care team with assistance in the efforts to achieve permanence

SafeCare

The SafeCare® Model is an evidence-based parent-training curriculum for parents of children ages 0-5 who are at risk for or have been reported for child neglect or physical abuse. Wellpoint Care SafeCare Home Visitors work with families in their homes to improve parents’ skills in three areas:

  • Parent-infant/child interaction skills
  • Health care skills, and
  • Home safety

SafeCare is typically conducted in weekly home visits lasting from 60-90 minutes each. The program typically lasts 18-20 weeks for each family.

Wellpoint Care’s SafeCare program works with families involved with Wellpoint Care’s child welfare case management services or Milwaukee Department of Child Protective Services. The focus of the SafeCare program is to keep families safely together in their homes and to prevent foster care services.

Community Outreach

The Community Outreach team provides Wellpoint Care families with community resources that lead to strong, stable lives. Research and experience have proven that when a family has all of its basic needs met, they are better able to thrive as a family, as well as individually.

Community Outreach focus areas include: Caring Connections, Education, Employment, Health and Housing. We call these basic needs the Five Pillars of Stability, and are happy to provide families with useful resources for any one (or all) of the pillars.

Trauma Assessment and Individualized Care

Children who have been abused or neglected are often exposed to events beyond their ability to cope. This creates child traumatic stress resulting in feelings of fear, helplessness and guilt. A child’s traumatic stress can have long-term effects on the child’s well-being, including higher rates of acute and chronic medical problems, developmental delays, educational disorders and behavioral health problems. Wellpoint Care administers a trauma assessment and creates individualized trauma-informed care plans to help facilitate healing and well-being for children and relative caregivers.   

More Child & Family Well-being

  • Foster Parenting
  • Care Coordination
  • Child Welfare
  • Youth Transitioning to Adulthood


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Maria Andrade

Meet Maria Andrade

The diversity of the work that I do ensures that no day is like any other.

Read my Story

Kay Howel

Meet Kay Howell

Because I’m a part of the quality improvement department, I get to collaborate with a lot…

Read my Story

Meet Maiada (Nadia) Ali, MSW,BA

As a supervisor, I have the opportunity to assist my staff and encourage them to strive…

Read my Story

Meet More of our Caregivers
Maria Andrade

Maria Andrade

Director of Administrative Services – Child & Family Well-being Program

I began my career at Wellpoint Care in 2009. The diversity of the work that I do ensures that no day is like any other. I get to lead a team who is focused on supporting the work of our mission – even if it’s not in their job description. Wellpoint Care has created an environment that allows me to thrive professionally while supporting my work-life balance in the various seasons of both my professional and personal life. We are allowed opportunity to be innovative and creative together in how we achieve goals while never losing sight of our mission. It’s encouraging to see the result of the organization listening to feedback by providing space for us to come together as an agency and have conversations around diversity, equity and inclusion, and then be a part of the work towards change.

I am a first-generation Puerto Rican, born in the United States and first in my family to have graduated college and continued to receive master’s degree. I’m bilingual and fully fluent in Spanish. I oversee the Mentoring Program and am a part many other diversity-related committees.

Kay Howell

Kay Howell

Quality Improvement Analyst

I started working at Wellpoint in July of 2016. As a huge nerd myself, I love spreadsheets and working with data. I really enjoy using my skills to support our staff as they work directly with children and families. Whether it’s mapping out a process improvement, designing a more efficient tracking spreadsheet or diving into data to glean some insights, I feel like the work I’m doing can have a positive impact. Because I’m a part of the quality improvement department, I get to collaborate with a lot of our different programs. I’m always learning something new, whether from my colleagues or from the trainings and conferences Wellpoint has supported me in attending.

I’ve never met anyone that’s gone to school to become a quality improvement professional – everyone on my team comes from a variety of backgrounds and experiences! For me, I came to Milwaukee in 2014 as part of the Trinity Fellows program at Marquette University. Immediately prior to that I worked abroad in China and as a Peace Corps volunteer in Rwanda.

Maiada (Nadia) Ali

Maiada (Nadia) Ali

Child Welfare Supervisor / MSW,BA

Children and Families / Psychology and Behavioral Science, Minor: Sociology

I’ve been at Wellpoint for about 10 years. I’ve gotten the ability to work with very different populations and diverse groups of people over the past decade. As a case manager, I enjoyed working with families and providing them with the necessary resources to grow and thrive. As a supervisor, I have the opportunity to assist my staff and encourage them to strive toward the same goal. Everyone on staff is dedicated to the work that we do. Wellpoint has a flexible work environment and allows opportunities for growth and promotions within the agency.

I have bachelor’s in psychology and behavioral science with a minor in sociology as well as a master’s in social work with an emphasis on children and families.

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