Maintaining Transparency and Accountability
Wellpoint Care Network’s policies are designed to ensure that we provide the highest quality of operations and service to those in our care, while also maintaining a safe, efficient and sustainable business model. Here, you can download the most up-to-date PDF copies of these forms.
At Wellpoint Care Network, every individual receiving services has the right to voice concerns, complaints or grievances regarding their treatment, services or outcomes. We view this process as a vital part of enhancing the client experience and identifying opportunities for continuous quality improvement.
DOWNLOAD FULL COMPLAINT AND GRIEVANCE POLICY [PDF] EN ESPAÑOL
Grievances may be submitted via online form to ensure the concern is documented in writing. Retaliation against anyone who exercises their right to file a grievance is strictly prohibited. Any allegations of retaliation will be treated as a separate and distinct matter from the original complaint.
If you have any questions about this policy, or need assistance completing the form, please contact your program representative or reach out directly to the Client Rights Specialist at 414-465-5132.
Combined Notice of Privacy Practices
Wellpoint Care Network is committed to maintaining the privacy of your Protected Health Information. Certain services we provide are subject to the federal confidentiality law for substance use disorder records (42 CFR Part 2). This Notice describes how medical information about you may be used and disclosed and how you can get access to this information.
DOWNLOAD FULL POLICY [PDF] EN ESPAÑOL
Medical Records Policy
All individuals who have received services at Wellpoint Care Network have the right to access their medical records in accordance with DHS 51.30. Requests for clients age 14-17 must contain client and parent signatures. Please send all requests for medical records to [email protected].
No Surprises Billing Policy
When you get emergency care or are treated by an out-of-network provider at an in-network care facility, you should not be charged more than your plan’s copayments, coinsurance and/or deductible.
DOWNLOAD FULL POLICY [PDF] EN ESPAÑOL
Non-Discrimination Policy
This Notice explains the nondiscrimination provision of the Affordable Care Act (ACA), which prohibits discrimination on the basis of race, color, national origin, sex, age, or disability.
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Discrimination is Against the Law
Wellpoint Care Network complies with Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, religion, language, ethnicity, socioeconomic status, sexual orientation, gender identity, veteran status or political beliefs.
DOWNLOAD FULL POLICY [PDF]
Your Privacy Matters
Wellpoint Care Network’s Terms of Use and Privacy Policy are governed by the laws of the United States and the state of Wisconsin, effective March 11, 2022.
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Committed to Accessibility for All
Wellpoint Care Network is committed to ensuring all visitors have full and equal access to our website. To ensure our digital offerings remain accessible, we strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.0 AA. standards.
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